Gaming at 799bdt is designed to be an enjoyable, entertaining experience for adults in Bangladesh who choose to participate responsibly. We recognise, however, that for some people gambling can become problematic, and we take our duty of care to every player on our platform seriously. This page outlines the policies, tools, and resources that 799bdt has in place to promote responsible gaming and to help any player who may be experiencing difficulties.
The information on this page applies to all games and betting activities available on 799bdt, including casino games, live dealer tables, sports betting, slots, and all other entertainment products on the platform. If you have a concern — about your own play or that of someone you know — please read this page carefully and reach out to our support team without hesitation.
1. Age Restriction & Verification
799bdt operates a strict 18+ age policy. Gambling is not suitable for, and is strictly prohibited to, anyone under the age of 18. This policy applies to all players accessing the 799bdt platform from Bangladesh or any other location, regardless of the device or connection method used.
During the account registration process, all players are required to confirm that they are 18 years of age or older. This self-declaration is followed by a formal KYC (Know Your Customer) verification step in which players must submit a valid government-issued identification document — such as a National Identity Card (NID) or passport — that confirms their date of birth.
What Happens If Age Verification Fails
If a player is unable to satisfactorily verify that they are 18 or above, their account will be suspended immediately and any pending withdrawals held pending investigation. If it is confirmed that a minor has accessed the platform, any funds in the account will be returned to the original payment method and the account permanently closed. 799bdt reserves the right to report such cases to relevant authorities where required by law.
2. Understanding Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person is unable to control their impulse to gamble despite the negative consequences it causes in their life. It can affect people of all backgrounds, income levels, and ages, and it often develops gradually rather than suddenly.
Understanding the difference between recreational gambling and problem gambling is important. Recreational gamblers set limits, treat losses as the cost of entertainment, and are able to stop when they choose. Problem gamblers, by contrast, often chase losses, gamble to escape stress or emotional pain, and find themselves unable to stop even when they want to.
Common Warning Signs
The following behaviours may indicate that gambling is becoming — or has already become — a problem. 799bdt encourages all players to review this list honestly:
- Spending more money on gambling than you can afford to lose.
- Chasing losses — continuing to play in an attempt to win back money you have lost.
- Gambling to escape feelings of stress, anxiety, depression, or boredom.
- Lying to family members or friends about the amount of time or money spent gambling.
- Neglecting work, study, family, or social obligations because of gambling.
- Borrowing money or selling possessions to fund gambling activity.
- Feeling restless, irritable, or anxious when trying to cut back or stop.
- Repeatedly making unsuccessful attempts to control, cut back, or stop gambling.
- Gambling with increasingly larger amounts of money to achieve the same level of excitement.
If you recognise three or more of the above patterns in your own behaviour, we strongly encourage you to use the self-exclusion or account-pause tools described in this page, and to seek professional support. Our team is here to help — not to judge.
3. Self-Assessment
Taking a moment to honestly reflect on your gambling habits is one of the most effective first steps toward staying in control. The following questions are based on widely used screening tools for gambling-related harm. Answer them as honestly as you can:
Have you ever spent more money gambling than you originally intended on a single session?
Have you ever returned to gambling the next day to try to win back money you lost?
Have you ever hidden your gambling activity or lied about how much you spend on it?
Has gambling ever caused you financial difficulties — such as being unable to pay rent, bills, or other essential expenses?
Do you find it difficult to stop gambling once you have started, even when you intended to stop?
Has gambling affected your relationships, work performance, or general mental wellbeing?
Do you gamble to relieve stress, loneliness, or emotional distress rather than purely for entertainment?
Have you ever borrowed money from family or friends, or taken a loan, specifically to fund gambling?
4. Responsible Gaming Tools
799bdt provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings panel. These tools are designed to put you in control of your play — they are available immediately, free to use, and in most cases take effect instantly once activated.
Set a maximum amount you can deposit per day, week, or month in BDT. Limit reductions apply immediately; increases require a 7-day cooling-off period.
Instant EffectCap the total amount you can lose in a given period. Once the limit is reached, further wagering is automatically blocked until the period resets.
Instant EffectSpecify a maximum continuous session length. 799bdt will display a warning before the limit is reached and automatically log you out when it expires.
Instant EffectReceive on-screen pop-up summaries at regular intervals showing your session duration and total amount wagered so far.
ConfigurableTemporarily pause your account for 24 hours, 48 hours, 7 days, or 30 days without a full self-exclusion. Ideal for short breaks to regain perspective.
Instant EffectBlock access to your account for a minimum of 30 days up to a permanent closure. Cannot be reversed during the exclusion period. See Section 5.
Irreversible During PeriodTo activate any of these tools, log in to your 799bdt account, navigate to Account Settings → Responsible Gaming, and select the control you wish to apply. All changes are recorded with a timestamp and our support team is notified of significant limit reductions or self-exclusion requests.
5. Self-Exclusion
Self-exclusion is the most powerful tool available to players who feel they need a significant break from gambling. When you activate self-exclusion on 799bdt, your account is immediately locked and you will be unable to log in, deposit, or place any bets for the duration of the exclusion period you have chosen.
Available Exclusion Periods
- 30 days — a short but firm break to reset habits and perspective.
- 90 days — a medium-term exclusion for players experiencing more persistent difficulties.
- 180 days (6 months) — a longer pause for those who need extended distance from the platform.
- 1 year — a full-year exclusion, giving you substantial time to address the root causes of problem gambling with professional support.
- Permanent closure — a definitive, irreversible decision to permanently close your account and all associated data. This cannot be undone.
What Happens During Self-Exclusion
- Your account is immediately locked and login is disabled.
- All pending bonuses and promotional offers are cancelled and forfeited.
- Any withdrawable balance in your account at the time of exclusion can be processed — contact support to arrange this before or immediately after activating exclusion.
- 799bdt will remove you from all marketing communication lists for the duration of the exclusion.
- Any attempt to open a new account during the exclusion period is a breach of our Terms & Conditions and any such account will be closed immediately upon detection.
Returning After Exclusion
At the end of a fixed-term exclusion period (30, 90, 180 days, or 1 year), your account will not be automatically reinstated. You must contact our support team to request reactivation. There is a mandatory 7-day reflection period between your reactivation request and the account being unlocked. This cooling-off window is designed to ensure that the decision to return to play is considered and deliberate, not impulsive.
6. Deposit Limits & Budget Controls
One of the most practical ways to keep gambling within your means is to set a hard deposit limit on your 799bdt account before you begin playing. A deposit limit is a ceiling on how much you can transfer into your account — via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported channel — within a defined rolling time period.
How Deposit Limits Work
- Daily Limit: The maximum total you can deposit within any 24-hour rolling period (Bangladesh Standard Time, UTC+6).
- Weekly Limit: The maximum total you can deposit within any 7-day rolling period.
- Monthly Limit: The maximum total you can deposit within any 30-day rolling period.
When you reach your chosen limit, any further deposit attempts will be automatically declined by the platform — regardless of the payment method used — until the period resets. You will receive an on-screen notification explaining why the deposit has been declined.
Adjusting Your Deposit Limit
You may reduce your deposit limit at any time and the reduction will take effect immediately. Requests to increase a deposit limit, however, are subject to a mandatory 7-day cooling-off period during which the existing (lower) limit remains in force. This asymmetric rule ensures that impulsive decisions made during a losing session cannot immediately override a responsible limit you have set for yourself.
Additional Budget Guidance
Beyond formal deposit limits, 799bdt recommends the following personal budgeting practices for all players:
- Only ever gamble with money you can genuinely afford to lose — treat your gambling budget as a leisure expense, not an investment.
- Never gamble with money set aside for essential living costs such as rent, food, utilities, or education.
- Track your gambling expenditure separately from other household expenses so you always have a clear picture of how much you are spending.
- Avoid using credit facilities — including mobile credit lines on bKash or other wallets — to fund gambling activity.
- Set a personal "stop-win" limit as well as a loss limit — if you reach a target win amount, cash out and stop for the day.
7. Support & Getting Help
If you feel that gambling is negatively affecting your life — or the life of someone you care about — please do not wait. Reaching out early makes a genuine difference. 799bdt has multiple support channels available around the clock, and our responsible gaming team is specifically trained to handle these conversations with empathy, discretion, and urgency.
Contact 799bdt Support
Available 24/7 directly on the 799bdt platform.
Average response: under 90 seconds.
Plain text only — not a link:
[email protected]
Plain text only — not a link:
+880 1700 799 799
Access all responsible gaming tools directly in your account panel under Settings → Responsible Gaming.
Professional Help & External Resources
In addition to the support available directly through 799bdt, we encourage any player who is struggling with gambling-related harm to seek professional help. While 799bdt does not endorse or operate any external counselling services, we recognise that independent professional support can be essential for recovery. Some avenues to explore include:
- Mental health professionals: Psychiatrists and psychologists based in Dhaka, Chittagong, Sylhet, Khulna, and other major cities across Bangladesh who specialise in behavioural addictions.
- National helplines: Bangladesh has a growing network of mental health helpline services — check with the National Mental Health Institute (NIMH) in Dhaka for current contact details.
- Community and faith-based support: Many communities across Bangladesh — including mosque-based counselling networks and NGO services — offer confidential support for individuals and families affected by addiction.
- Online resources: International organisations such as Gamblers Anonymous provide structured peer-support programmes available to anyone with internet access, including players in Bangladesh.
8. Protecting Minors
The safety of children and young people is a non-negotiable priority at 799bdt. We maintain a zero-tolerance approach to underage gambling and take a wide range of technical and procedural measures to prevent minors from accessing our platform.
Our Measures
- Age gate at registration: All users must confirm they are 18 or older before creating an account, and must verify this with a government-issued ID during KYC.
- Payment verification: Deposits via bKash, Nagad, Rocket, and other payment methods require authenticated mobile accounts that are tied to verified adult identities.
- Ongoing monitoring: Our risk and compliance team uses behavioural analytics to flag accounts that display patterns inconsistent with adult play habits.
- Third-party reports: If a parent, guardian, or third party reports that a minor has accessed the platform, 799bdt will investigate immediately and suspend the account pending review.
Advice for Parents & Guardians
If you share a device or household with children or young people, 799bdt recommends the following precautions to prevent accidental or intentional access to gambling content:
- Always log out of your 799bdt account when you have finished playing — never leave a session open on a shared device.
- Use a unique, strong password for your 799bdt account and do not share it with anyone, including family members.
- Enable parental control software on shared computers, tablets, and smartphones. Solutions such as Net Nanny, Qustodio, and built-in OS parental controls can restrict access to gambling-related websites.
- Keep your bKash, Nagad, or Rocket wallet credentials private and ensure your mobile devices are PIN or biometrically locked.
- Talk to your children openly about the risks associated with gambling so they can make informed choices as they grow older.
If you suspect that a minor has accessed or is accessing a 799bdt account — whether your own or another — please contact our support team immediately via live chat or at [email protected]. We will act without delay.